Return Policy
Our No Hassle Return Policy gives you peace of mind to enjoy the purchase in your home for up to 7 days. All we ask is that you return the item in its original packaging and in a new and used condition.
ecWorld Mart takes great pride in the quality and value of its products. If, for any reason, you are not 100% Satisfied with your selection, please return it within 7 days of receipt. We will exchange it, or refund the merchandise price, plus any applicable California sales tax collected.
We make returns easy! Simply contact us within 7 days of receiving your purchase, and request an RMA (Return Merchandise Authorization) number. You may contact us by e-mail or telephone:
sales@ecWorldMart.com
Phone: 1-877-222-7909 (toll-free)
Once you receive your RMA #, please return the merchandise to our distribution center at:
ecWorld Mart
RETURNS DEPARTMENT (RMA #____)
8210 Lankershim Blvd.
Suite 6
North Hollywood, CA 91605
Please make sure you include the RMA # in the address as shown above.
Send your return to us via the shipper of your choice; you pay for postage at the point of return.
Shipping charges and/or freight surcharges are non-refundable. However, if the return is the result of our error, we will pay the original and return fees. Please allow 7-10 business days to receive your refund. A return request received after 7 days may not be accepted. Merchandise must be returned in new, unused, and original condition (items that were received unassembled must be returned unassembled). Merchandise that is not returned in the condition stated above, will be refused and/or not refunded.
Once an order has been shipped by us, it cannot be cancelled. Shipment refusal for reasons other than damage, defect or mis-shipment may result in a 25% refusal penalty fee. Large and/or heavy products (such as luggage sets or furniture) that is shipped out “Free” and subsequently returned, is subject to a 20% restocking fee. Consumer electronics merchandise returned is subject to a 15% restocking fee.
Thanks for shopping at ecWorld Mart!